Terms & Conditions

Welcome to Pure & Organic

LETS ORGANIC DEPARTMENT STORE LLC is a leader in Distribution, Retail and F & B for a holistic approach to an organic lifestyle. Headquartered in Dubai, UAE we work across the GCC. With our Let’s Organic family, our passion spans the globe to share our vision with you within a set of defined core values that uphold our mission.

OUR VISION

To provide a global platform for an organic lifestyle accessible to every person in the GCC by 2022.

OUR MISSION

• Educate consumers on the benefits of adopting an organic lifestyle.

• Offer healthy alternatives for children by way of compromise-free products.

• Provide affordable high-quality organic products.

• Use only recycled and bio-degradable packaging within a waste-free supply chain.

• Engage in CSR initiatives for a brighter and sustainable future.

OUR CORE VALUES

• Promote healthy organic living in our communities.

• Grow our business with honesty and integrity.

• Always keep the customer first.

• Practice environmental stewardship and sustainability.

• Welfare and happiness of staff and stakeholders.

Returns, exchanges and complaints

When do I receive my order?

When placing the order, a day of shipment is indicated. After the order has been placed, the same delivery time will also be stated on the order confirmation. It is therefore never possible that during the order, the shipping day on the website, is different than on the order confirmation.

I now see the longer delivery time of (a part of) my order. How can I cancel it?

If the order has a longer delivery time than you had previously seen, it is of course possible to cancel (a part of) the order. For this you can contact our customer service. They will cancel the order for you. The purchase amount will be back on your bank account within two working days. When an order has already been shipped, it can no longer be cancelled.

When will I receive the invoice for my order?

When you have paid for the order, you will not automatically receive an invoice for your order. If you wish to receive an invoice, this can be done in two ways.The first way is through your account at our store. When you log in to your account you can see your orders and download the invoice.